You may have heard of or been involved with previous Information Technology (IT) projects that did not live up to their expectations and promises. The following table details some of the typical problems that occur during the development and deployment of these systems and the keys that Base for Business uses to guarantee success.
Typical Problems | Key Success Factors |
---|---|
Communication gaps between business consultant, programmer, and trainer | No transitions between consultant, programmer, and trainer |
Process changed to accommodate software, not software changed to accommodate process | Software is customized around your processes |
Both tools and processes are changed simultaneously, overwhelming users | Two-phase approach: change tool to existing processes, gain tool acceptance, then improve processes |
Implementation does not accommodate needs of specific users | Customized reports and shortcuts are created for users after deployment that promotes acceptance |
Insufficient training during deployment | Training and support are included in the bundle |
Difficult to extract information | Custom report creation is part of training |
Financially committed to software | Satisfaction is Guaranteed! |